Dial-a-Ride in Greater London
Dial-a-Ride is a door-to-door multi-occupancy transport service for disabled people who cannot use buses, trains or the Tube. It can be used to pre-book local journeys to go shopping, visit friends and family and other recreational activities. It cannot be used to attend hospital appointments, to travel to and from local authority day centres or for school transport, as there are other services available for these purposes.
Dial-a-Ride is often fully booked at the most popular times of the day, so while you can ask for as many journeys as you like, Dial-a-Ride may not be able to accommodate all of your requests, particularly if they are very time specific.
How does it work?
Dial-a-Ride is a multi-occupancy service which means you should be prepared to have your journey time extended by picking up or dropping off others on the way to your destination. Dial-a-Ride does not charge a fare to passengers. It uses a variety of vehicles including accessible minibuses, people carrier style vehicles and saloon cars and allocates the most suitable vehicle for your requirements.
The majority of vehicles used by Dial-a-Ride are wheelchair accessible. Many can also accommodate scooters, as long as the passenger can transfer to a vehicle seat.
Children under 11 must always be accompanied by an escort. Other members may also be required to travel with an escort where this is necessary to ensure safety on the vehicle.
To be eligible for Dial-a-Ride membership you must have a permanent or long-term disability which makes you unable, or virtually unable, to use mainstream public transport services some or all of the time.
You will be automatically eligible if you are:
* A member of Taxicard
* In receipt of Higher Rate Mobility Component of Disability Living Allowance
* Registered blind
* In receipt of Higher Rate Attendance Allowance
* In receipt of War Pension Mobility Supplement
* Aged 85 or over
If you are not automatically eligible, you may still qualify for membership.
How to apply
If you think you may be eligible for Dial-a-Ride membership contact us on 0845 999 1 999 or visit the TfL website tfl.gov.uk/dialaride for more information on how to apply for membership.
Dial-a-Ride is for ..
* Is for people with permanent or long-term disabilities.
* Is best suited for local journeys.
* Works best when you can be flexible over the time you want to travel.
* Is well suited to wheelchair users and many scooter users (as long as you can transfer to a seat).
* Is often fully booked at the most popular times of day and so will not always be able to accommodate your booking requests.
* Provides multi-occupancy journeys, which means you should be prepared to travel with other passengers and have your journey time extended by picking up or dropping off others on the way to your destination.
* Cannot be used for hospital appointments, travel to and from local authority day centres or schools. Contact your GP, day centre manager or school administrator for details of the other services available for these purposes.
* Does not provide group hiring of its vehicles. Contact your borough Community Transport provider for this type of service.
The Travel Mentoring Service
Dial-a-Ride offers mentoring support to disabled Londoners who want to broaden their travel horizons and make use of the many mainstream accessible transport options now available to them.
The Travel Mentoring Service helps plan accessible routes and provides a mentor to come along with you for your first few journeys, to help you gain confidence and become an independent traveller.
Mentoring is free of charge and can be provided between 08:00 and 18:00 Monday to Friday. Travel Mentoring is aimed at encouraging independent travel and cannot be used as an escort service or to help passengers carry luggage.
How do I find out more?
Contact Travel Mentoring on 020 3054 4361, email@example.com or visit the Tfl website tfL.gov.uk/dialaride to find out more.