Report finds DWP did not allow enough time to test if the system could handle large volume of PIP claims
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A report by the national audit office has concluded that delays in assessing and making payments during the introduction of Personal Independence Payment - PIP - programme have caused problems.
In particular the department for work and pensions has not been able to inform claimants experiencing long delays to benefit decisions, how long they are likely to wait, potentially creating distress and financial difficulties.
The spending watchdog says in its progress report that it is still too early to judge the Personal Independence Payment programme's overall success.
The non-means-tested PIP benefit is paid to support disabled people with their daily living and mobility costs.
It replaces Disability Living Allowance for working age people and aims to match support more closely to claimants' needs.
By 25 October 2013, 166,000 people had started new claims for Personal Independence Payment.
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